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Payment and Shipping Policy

PAYMENT & SHIPPING POLICY

PAYMENT METHODS

Smart and Sassy Looks currently accepts the following credit cards and payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Money orders – email request to hold items

We charge your credit card on the date of your order placement.  All orders are subject to verification and acceptance before shipping.  We are not responsible for typographic errors.

SALES TAX

Applicable sales tax will be charged on total merchandise, including shipping and handling fees for orders shipped to Tennessee.

For any shipments to addresses outside of the United States, any duties and taxes are the responsibility of the recipient.

SECURE ORDERING

Smart and Sassy Looks uses the Secure Socket Layer protocol to protect the security of your online order.  This technology encrypts your order information to help protect it from being decoded by other parties.  Once you enter the checkout page your computer will begin communicating with our server in security mode.  You can tell you are in secure mode when the address bar changes from “http” to “https”; and, depending on your browser you will see either a padlock or solid key in the lower section of your browser window.

In order to help protect your information, Smart and Sassy Looks partners with reputable third-party sources for our shopping cart and payment gateway.  These sources are to adhere to the Payment Card Industry (PCI) data security standards.  PCI compliance is required for all organizations that process credit card information.

ORDER CANCELLATION

Orders may be cancelled, but not changed after your payment has been processed.  Orders must be cancelled within three (3) hours of order placement, or before shipped, whichever is sooner, or it will be subject to a restocking fee.  After an order has been shipped, the order cannot be cancelled.

SHIPPING TIMES

Smart and Sassy Looks ships Monday through Friday; except holidays.  Most standard shipping orders will ship within 2 days of order placement.  We will attempt to package express orders and deliver to the carrier on the same day of order; however, orders placed after 2:00 p.m. CST/CDT may ship the following day.

Expected ship times:           Standard shipping-              5-7 days

                                                Express shipping                  1-2 days

                                                International shipping        7-28 days

Delivery times are not guaranteed.  Actual delivery times will be subject to the carrier’s policy and practice for the destination shipping address. 

SHIPPING METHODS

All orders will be shipped via the US Postal Service (USPS) or Federal Express at our option.  If the Purchaser wishes for us to use a different method, please provide a notation in the order comments along with an email address.  We will notify you if we are able to accommodate this request and of any additional charges.

A copy of the invoice will be included with all shipments.  Customs forms will be included with all international orders.

Orders more than $500; or, at SSL’s discretion, will be shipped with a delivery signature confirmation required.

Express shipping requests will require a physical address as most express deliveries are not available to post office boxes.  A phone number is required as the delivery service may wish to notify you in advance of delivery and arrange for signature confirmation, if required.

The purchaser is responsible for all orders after they leave our possession.  If delivery reliability is a concern, Purchaser should select the insurance option.

SHIPPING & HANDLING RATES

Shipping and handling (S&H) is the charge for processing, item selection, packaging, handling, and transporting your order.  Customer is responsible for all shipments after SSL has delivered to the shipping agency.  Tracking numbers will be provided for all orders.  Extent of tracking on International shipments depends on the class of service selected. 

All rates are listed as US dollars.

United States (50 States and DC)     (Tennessee orders >$10 ship free)   

Order Value

Standard S&H

Express S&H

Up to $100

$5.95

23.00

$100 - $199.99

$10.50

25.00

$200 - $299.99

$15.50

32.00

$300 - $499.99

$26.00

40.00

More than $500

$36.00

52.00

International Shipping Rates

        Australia and New Zealand

Notice:  Australia and New Zealand First Class can take up to 30 days

Order Value

First Class International

Priority International

Express International

Up to $75

$14.00

$35.00

$55.00

$75.01 - $150

$20.00

$40.00

$55.00

$150.01 - $250

NA

$42.00

$60.00

$250.01 - $500

NA

NA

$65.00

More than $500

NA

NA

Contact Us

 

Canada

Order Value

First Class International

Priority International

Express International

Up to $75

$7.00

$22.00

$34.00

$75.01 - $150

$12.00

$26.00

$36.00

$150.01 - $250

$16.00

$33.00

$40.00

$250.01 - $500

NA

NA

$48.00

$500.01-

NA

NA

$55.00

Mexico

Order Value

First Class International

Priority International

Express International

Up to $75

$10.00

$22.00

$34.00

$75.01 - $150

$18.00

$28.00

$38.00

$150.01 - $500

NA

$33.00

$43.00

$500.01-$1000

NA

NA

$50.00

More than $1000

NA

NA

Contact us

United Arab Emirates 

Order Value

First Class International

Priority International

Express International

Up to $50

$12.00

$32.00

$45.00

$50.01 - $100

$20.00

$36.00

$50.00

$100.01 - $500

NA

$46.00

$60.00

More than $500

NA

NA

Contact Us 

United Kingdom  (list Country name in address, do not use UK)

Order Value

First Class International

Express International

Up to $75

$12.00

$40.00

$75.01 - $250

NA

$42.00

$250.01 - $1000

NA

$50.00

More than $1000

NA

Contact Us

Other International

Order Value

First Class International

Priority International

Express International

Up to $75

$12.00

$29.00

$35.00

$75.01 - $150

$20.00

$36.00

$40.00

$150.01 - $500

NA

$38.50

$46.00

$500.01-$1000

NA

NA

$56.00

More than $1000

NA

NA

Contact us 

  • Purchaser is responsible for all customs fees and tariffs, unless otherwise stated.
  • International includes all destinations outside of the 50 United States.
  • Smart and Sassy Looks can refuse shipment; or, hold shipment until payment is verified and secured. Refusal to ship or delaying shipment will be at Smart and Sassy Looks sole discretion.
  • We welcome International customers and hope to establish long-term customers throughout the world.  If you need a package shipped outside the United States and do not see your country listed above, please request a quote from sales@smartandsassylooks.com
  • Provide us with your address, postal code, and contact information; and, state which products you wish to purchase.  We will review and determine if we are able to fulfill the order.
  • Large and Bulky Items

Certain items which are large, bulky, or heavier than normal will incur higher shipping costs.  In such a case, SSL will inform the customer by a notation of the additional shipping cost on the product page.  Any listed additional shipping cost will not be covered in sales discounts, shipping discounts, and free shipping offers.

  • Special Orders 

Special orders:  We hope to make your experience pleasant and easy.  If you have unique circumstances and special shipping needs, please contact us via email with specific details.  We will review and let you know if we are able to accommodate your needs and any additional costs associated with these accommodations. 

  • Insurance

Smart and Sassy Looks has no control over the performance and reliability of the specific carriers and delivery services; therefore, we assume no liability for the orders after they are shipped.  If you want to purchase insurance for your order, please notify us via the comment section in the order process.  We will contact you concerning additional charges.

 

Effective August 26, 2012